Before You Buy

Product Overview

• 23andMe Service Options
• About the 23andMe Health + Ancestry Service
• About the 23andMe Ancestry Service
• How the Personal Genetic Service Works
• Do Men and Women Receive Different Ancestry Information from 23andMe?
• What Unexpected Things Might I Learn from 23andMe?

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Pricing

• Price and Payment Options
• The 23andMe Referral Program

Ordering and Shipping

• Adding Reports to the 23andMe Ancestry Service
• Placing an Order
• Shipping Rates and Information
• Changing or Cancelling an Order
• Refund Policy
• 23andMe Kit Replacement Policy

Privacy

• What is the Genetic Non-Discrimination Act?
• How 23andMe responds to law enforcement requests for customer information
• What Is Personal Information?
• How Is My Information Protected?
• How Does 23andMe Use Personal Information?
• Will the Information I Provide Be Shared with Third Parties?

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