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  1. 23andMe Customer Care | Canada
  2. Before You Buy

Before You Buy

Product Overview

  • Contact 23andMe Customer Care
  • Announcing the 23andMe Ancestry + Traits Service
  • How 23andMe Personal Genetic Service Works
  • 23andMe DNA Test Kit Service Options
  • About the 23andMe Health + Ancestry Service
  • About the 23andMe Ancestry + Traits Service
See all 17 articles

Pricing

  • What payment options are available?
  • The 23andMe Referral Program

Ordering and Shipping

  • Why Isn't My Shipping Address Being Accepted?
  • How Much Does the DNA Test Service Cost?
  • Personal Genetic Testing Kit as a Gift
  • What Countries Do You Ship To?
  • Adding Health Reports to the Ancestry + Traits Service
  • Changing or Cancelling an Order
See all 12 articles

Privacy

  • What is the General Data Protection Regulation (GDPR) and how does it apply to me?
  • What is the Genetic Non-Discrimination Act?
  • How 23andMe responds to law enforcement requests for customer information
  • What Is Personal Information?
  • How Is My Information Protected?
  • How Does 23andMe Use Personal Information?
See all 8 articles
  • Company Info

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world. Read more.

    Customer Reviews

    See what customers are saying about us. Read more.

    Blog

    Stay in the know about all things 23andMe. Read more.

    Research

    You can make a difference by participating in research — online, from anywhere. Read more.

    Customer Care

    We are here to help with your questions. No question is too big or small. Read more.

  • See the list of important policies below. Click to read more.

    • Important Test Info
    • Terms of Service
    • Privacy Statement
    • Data Protection
    • Family Considerations
    • Research Consent
    • Biobanking Consent
    • Cookie Policy
    • Ad Choices
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