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  1. 23andMe Customer Care | Canada
  2. Before You Buy

Before You Buy

Product Overview

  • Contact 23andMe Customer Care
  • 23andMe DNA Test Kit Service Options
  • About the 23andMe Ancestry Service
  • About the 23andMe Health + Ancestry Service
  • 23andMe+ Premium Membership
  • Adding Health Reports to the Ancestry Service
See all 8 articles

How It Works

  • How 23andMe Personal Genetic Service Works
  • Who Can Use the 23andMe Kit?
  • Why Do You Need Saliva Samples?
  • What Happens to My DNA Sample at the Lab?
  • How Does 23andMe Genotype My DNA?
  • Difference Between DNA Genotyping & Sequencing
See all 7 articles

What You Can Learn

  • What Ancestry Information Can I Learn from 23andMe?
  • What Health-Related Information Can I Learn From 23andMe?
  • What Unexpected Things Might I Learn from 23andMe?
  • Conditions NOT Included in 23andMe
  • Different Ancestry Information by Sex
  • What Can 23andMe Do for Me If I Am Adopted?
See all 10 articles

Ordering and Shipping

  • Personal Genetic Testing Kit as a Gift
  • Where to Buy 23andMe DNA Test Kit?
  • Changing or Cancelling an Order
  • 23andMe Return & Refund Policy
  • Already an Existing 23andMe Customer?
  • 23andMe DNA Test Kit Replacement Policy
See all 11 articles

Payment Options

  • How Much Does the DNA Test Service Cost?
  • What payment options are available?
  • The 23andMe Referral Program
  • Company Info

    23andMe is the first direct-to-consumer test that includes FDA-authorized health reports.

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world. Read more.

    Blog

    Stay in the know about all things 23andMe. Read more.

    Investors

    See our press releases, upcoming events, and presentations. Read more.

    Customer Reviews

    See what customers are saying about us. Read more.

    Research

    You can make a difference by participating in research — online, from anywhere. Read more.

    Customer Care

    We are here to help with your questions. No question is too big or small. Read more.

  • See the list of important policies below. Click to read more.

    • Important Test Info
    • Terms of Service
    • Privacy Statement
    • Data Protection
    • Family Considerations
    • Research Consent
    • Biobanking Consent
    • Cookie Policy
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