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  1. 23andMe Customer Care | Canada
  2. Getting Started

Getting Started

Getting Started

  • Getting Started with 23andMe DNA Test Kit

Registration

  • Registering Your DNA Test Kit
  • 23andMe Registration Trouble?
  • 23andMe Family Account Options
  • Locating Your DNA Test Kit Barcode
  • Returning DNA Sample to the Lab
  • What Should I Do If I Sent My DNA Sample to the Lab Before Registering?

Using the Kit

  • Items included in a 23andMe Collection Kit
  • Who Can Use the 23andMe Kit?
  • Providing Saliva Sample for DNA Test Kit
  • Tips for Providing Your DNA Sample
  • Time & Temperature Guidelines for DNA Sampling

Sample Status

  • Has My DNA Sample Reached the Lab?
  • How Can I See the Status of My Sample?
  • When Will My DNA Test Results Be Ready?
  • Quality Review
  • Why Some DNA Samples Fail?
  • Company Info

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world. Read more.

    Customer Reviews

    See what customers are saying about us. Read more.

    Blog

    Stay in the know about all things 23andMe. Read more.

    Research

    You can make a difference by participating in research — online, from anywhere. Read more.

    Customer Care

    We are here to help with your questions. No question is too big or small. Read more.

  • See the list of important policies below. Click to read more.

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    • Terms of Service
    • Privacy Statement
    • Data Protection
    • Family Considerations
    • Research Consent
    • Biobanking Consent
    • Cookie Policy
    • Ad Choices
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