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  1. 23andMe Customer Care | Canada
  2. Your Account and Profile

Your Account and Profile

Get help managing your 23andMe account and profile through our International Customer Care Help Center.

Account Access

  • Forgot Your Password?
  • Signing In With Apple
  • Signing In With Google
  • Adding 2-Step Verification to Your 23andMe Account

Account and Profile Settings

  • Account Information: Changing Your Password or Email Address
  • What’s New In Your Account Settings?
  • Demo Accounts
  • Canceling your 23andMe+℠ Membership
  • What is a Profile Transfer?
  • Navigating Between Profiles
See all 11 articles

Privacy

  • Privacy and Security Help Center
  • How Does 23andMe Use Personal Information?
  • How Is My Personal Information Protected?
  • Will the Information I Provide Be Shared With Third Parties?
  • Can My DNA Be Genotyped Anonymously?
  • GDPR and 23andMe
See all 8 articles
  • Company Info

    23andMe is the first direct-to-consumer test that includes FDA-authorized health reports.

    23andMe was founded in 2006 to help people access, understand and benefit from the human genome.

    We have more than three million genotyped customers around the world. Read more.

    Blog

    Stay in the know about all things 23andMe. Read more.

    Investors

    See our press releases, upcoming events, and presentations. Read more.

    Customer Reviews

    See what customers are saying about us. Read more.

    Research

    You can make a difference by participating in research — online, from anywhere. Read more.

    Customer Care

    We are here to help with your questions. No question is too big or small. Read more.

  • See the list of important policies below. Click to read more.

    • Important Test Info
    • Terms of Service
    • Privacy Statement
    • Data Protection
    • Family Considerations
    • Research Consent
    • Biobanking Consent
    • Cookie Policy
    • Ad Choices
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