Shipping Methods and Pricing
How do you ship the kits?
Orders shipped to Canada are sent from our Canadian distribution center outside of Toronto. Customers can select Standard Shipping via Canada Post or Express Shipping via Purolator.
Express shipping includes expedited shipping to the recipient and standard Canada Post shipping to the lab. We do not offer one-day or overnight shipping options, or expedited shipping inbound to the lab at this time.
For orders that include more than a single kit, additional shipping costs are discounted.
Your shopping cart will indicate the shipping charges associated with each of these shipping methods.
The cost for each collection kit includes shipping to the recipient and prepaid return shipping to the laboratory.
Can I add multiple shipping addresses to one order?
We cannot currently accommodate multiple shipping addresses in a single order. To ship to different addresses, you need to place individual orders.
Shipping Confirmation and Tracking
When can I expect to receive my kit?
Orders typically ship within 1-2 business days. You will receive an email at the address associated with your order as soon as your order ships. If you have not received this email, your order has not yet shipped.
Orders are typically received within 5-8 business days for standard shipping or 2-3 business days for express shipping. Shipping times vary based on address and demand, and we cannot guarantee a specific delivery date.
How do I track my shipment?
The shipping notification email will include a tracking number that will allow you to track your package. Keep in mind that depending on the carrier, the tracking number can take 24-48 hours to become active.