23andMe orders typically ship 1-2 business days from the time of purchase. The 23andMe online store offers three shipping methods - your shopping cart will display each method and the associated fees for your order. Orders containing more than one kit include additional discounted shipping costs. Your 23andMe order will include pre-paid return shipping supplies for each kit in your order as well as detailed return instructions.
For orders shipped within Canada, customers may select:
- Standard: delivery within 5-8 business days from the date of shipment
- Express: delivery within 2-3 business days from the date of shipment
|Carrier||Est. Delivery Date||Shipping Price*|
|Standard||Canada Post||5-8 business days||C$19.95|
|Express||Purolator||2-3 business days||C$29.95|
If your order does not arrive within the estimated timeframe, please allow an additional 2 business days before contacting Customer Support. Additionally, check with anyone who may have accepted your delivery, like other household members, neighbors, or someone who accepts mail for your building.
Please Note: Express shipping includes expedited shipping of the product purchased to the recipient and standard return shipping to the lab. We do not offer one-day or overnight return shipping options or expedited shipping to the lab.