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What is the new 23andMe?

The new 23andMe experience is a redesigned site with better functionality – including new exciting features. We will begin rolling out the new site experience to customers soon, and you’ll receive an email when your account has been transitioned and you have to access to the new features.

Will I be notified when I have access to the new 23andMe?

Yes, you will receive an email when your account has been transitioned. We opted for a phased approach to ensure the smoothest possible transition for our customers. We are working quickly and diligently to deliver the new experience to all customers as soon as possible.

Can I preview the new site?

Until your account has transitioned, you will not have access to the new features.

Can I choose which site to use?

Once your account has been transitioned, you will not have the ability to opt out of the new experience or switch between versions of the site.

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