This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

How Does Sharing Work If I Have Multiple Profiles in My Account?

Users with multiple profiles in one account (for example, a married couple that has one account that contains the genotype information for both people) must be careful about which profiles they select when sharing genomes with other users. Be aware of the following information:

  • You will be asked to select which profile(s) you would like to share when you send sharing invitations and when you receive sharing invitations.
  • You will be unable to send multiple sharing invitations to a single email address. If you know that a recipient has more than one profile, and you want to make sure your invitation is accepted for the profile you are interested in, it is a good idea to put this information in the message that accompanies your invitation. The message box contains a pre-written message, but you can edit this to your liking.
  • If you have already initiated sharing with one profile in an account and wish to share with additional profiles, you must cancel sharing and then re-extend an invitation to include the other profiles you wish to include.
Follow
Was this article helpful?
0 out of 0 found this helpful

Didn't find what you were looking for?

Submit a request

Or call 1-800-239-5230
Monday through Friday, 6:00am to 8:00pm PST/PDT.
Saturday and Sunday, 8:00am to 4:00pm PST/PDT.

Let us know what you think of our Help Center by taking a quick survey.