This site uses cookies. By continuing to browse the site you are agreeing to our use of cookies. Find out more here.

Requesting Account Closure

The 23andMe Personal Genome Service® offers you full access to your genotyping data as well as access to new content and features as they are made available to our customers.

To close your account, contact our Customer Care Team by submitting a request. This request must be in writing and sent from the email address associated with your 23andMe account. We will remove all Genetic Information in your account (or profile) within thirty (30) days of our receipt of your request. Please see the section of our Privacy Statement titled "Account Closure and Correction of Personal Information" for more details.

Was this article helpful?
0 out of 0 found this helpful

Didn't find what you were looking for?

Submit a request

Or call 1-800-239-5230
Monday through Friday, 6:00am to 8:00pm PST/PDT.
Saturday and Sunday, 8:00am to 4:00pm PST/PDT.

Let us know what you think of our Help Center by taking a quick survey.